LIBROS DEL AUTOR: gayathri sundar

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  • Business Process Outsourcing
    Gayathri Sundar
    The research findings presented in this dissertation identify factors that are related to the success of business process outsourcing (BPO) relationships. The integrated conceptual framework includes both economic and non-economic factors and draws upon concepts from transaction cost economics, resource based view and social exchange theory. Four dimensions are identified as cr...
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