LIBROS DEL AUTOR: gailen david

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  • Jetiquette...the Customer Experience and You
    Gailen David
    How do people in customer service adopt the ’frame of mind’ that allows them to provide exceptional service? It’s called Jetiquette. At the age of nine, Gailen David dreamed of a career in the airline industry. Armed with a notebook, telephone and 'official Airline Guide' he began booking travel for friends and family. With an unwavering confidence that this was his calling, he...
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