LIBROS DEL AUTOR: fiona urquhart

2 resultados para LIBROS DEL AUTOR: fiona urquhart

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  • Service Excellence in Organizations, Volume II
    Fiona Urquhart
    This book explores the basic tenets of service excellence, opening to distinguish customer service from service excellence, and explore the driving aspects of strategy and philosophy.The brand promise to customers creates expectations; hooks targeted and segmented customers into a relationship. Service operations deliver expectations, delight, or on occasion, disappointment, an...
    Disponible

    23,05 €

  • Service Excellence in Organizations, Volume I
    Fiona Urquhart
    This book explores the basic tenets of service excellence, opening to distinguish customer service from service excellence, and explore the driving aspects of strategy and philosophy.The brand promise to customers creates expectations; hooks targeted and segmented customers into a relationship. Service operations deliver expectations, delight, or on occasion, disappointment, an...
    Disponible

    22,95 €