LIBROS DEL AUTOR: doug horn

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  • Service with a Smile
    Doug Horn
    Service with a Smile brings you back to the origins of hospitality when the large hotel houses, The Rice, Waldorf, Monteleon, and others represented independence from franchises, with each establishing its own standards of service.You’ll live through experiences that span decades in the Hotel Industry as it evolves into the real estate-driven business of today.Along the way, yo...
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    22,27 €