LIBROS DEL AUTOR: don r crawley

5 resultados para LIBROS DEL AUTOR: don r crawley

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  • The 5 Principles of IT Customer Service Success
    Don R. Crawley
    Don R. Crawley's book The 5 Principles of IT Customer Service offers a new and refreshing approach to IT customer service. Instead of prescribing rigid scripts and protocols, The 5 Principles of IT Customer Service shows the reader how to live a more compassionate and empathetic life as a pathway to delivering exceptional customer service. Ignoring the dictates of most cust...
    Disponible

    12,97 €

  • Cisco ASA Security Appliance Hands-On Training for Accidental Administrators
    Don R Crawley
    This is the Cisco ASA Security Appliance student lab manual designed for use in an instructor-led classroom setting. It is the companion to the book Cisco ASA for Accidental Administrators. Includes 72 hands-on exercises including: password recovery, building a configuration from scratch, previewing commands, using ASDM to build a configuration, analyzing the base configuration...
    Disponible

    24,40 €

  • Cisco ASA for Accidental Administrators
    Don R Crawley
    Cisco ASA for Accidental Administrators is a major update to the previous Accidental Administrator ASA book. This new edition is packed with 48 easy-to-follow hands-on exercises to help you build a working firewall configuration from scratch. Based on software version 9.x, it continues as the most straight-forward approach to learning how to configure the Cisco ASA Security App...
    Disponible

    47,36 €

  • The Compassionate Geek
    Don R. Crawley
    A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users.Now in its third edition, The Compassionate Geek is the definitive guide for delivering amazing customer service to customers and end-users. Filled with practical tips, best practices and real-world techniques, The Compassionate Geek is a quick read with equally fast res...
    Disponible

    24,37 €

  • The Accidental Administrator
    Don R Crawley
    Based on CentOS 6.5The Accidental Administrator: Linux Server Step-by-Step Configuration Guide is packed with 54 hands-on, step-by-step exercises and 185 graphics including screen captures showing you exactly what you should be seeing on your own screen. It’s the most straight-forward, visual approach to learning how to configure a Red Hat/CentOS Linux server, filled with pract...
    Disponible

    34,18 €