LIBROS DEL AUTOR: dennis darlak

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  • Private Club Member Perspectives of Service Quality
    Dennis Darlak
    There has been no published academic research reported in the litera­ture on member perceptions of service in private clubs. The private club may be considered to be unique because the members are also the owners of the club in which the events occur. The intent of this work was to determine if and to what extent members of private clubs have unique perceptions about the servic...
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