LIBROS DEL AUTOR: cra fahra mba william r johnson

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  • Service Delivery vs. Service Excellence
    CRA FAHRA MBA William R. Johnson / CRA FAHRA MBA William RJohnson
    In the typical healthcare setting, the operational logistics of service delivery are left-brain oriented-calculated, analytical, purposeful, and often orchestrated by policies, procedures, and processes that ensure predictable outcomes in quality and safety. Patients, however, assess the care they receive from a right-brain perspective-intuitive, emotional, and impulsive. Even ...
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