LIBROS DEL AUTOR: cmchang

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  • Achieving Service Excellence
    C. M. Chang / Carl MChang / CMChang
    As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services. The first path requires enhancing the strategic differentiation and operational excellence of their service enterprises; the second requires that these executives...
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    18,62 €