LIBROS DEL AUTOR: chris charles

13 resultados para LIBROS DEL AUTOR: chris charles

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  • 混乱、魅力和顾客
    Chris Charles Simone
    客户服务很少是简单的。每一天都会带来意想不到的挑战、不断变化的需求，以及与情绪、期望和性格差异很大的人建立联系的需要。在《混乱、魅力与客户：性格驱动型专业人士生存指南》中，克里斯·查尔斯·西蒙展示了在这个不可预测的世界中导航的最重要工具不是脚本、系统，甚至不是经验--而是你的个性。基于多年的一线工作和个人故事，西蒙探索了真实性、幽默和情商如何将例行遭遇转化为有意义的联系。他提供了管理压力、兼顾多重优先事项以及清晰温暖沟通的实用技巧。从通过可靠性建立信任到创造性地解决问题，每一章都提供了帮助专业人士不仅有效服务客户，还在工作中找到满足感和信心的策略。本书认识到没有两次互动是相同的。西蒙不是将客户服务视为清单，而是强调同理心、适应性和个人存在感的力量。无论您是在欢迎访客、管理冲突，还是只是试图度过忙碌的一天，这些页面中的指导都将帮助您以韧性和魅力处理每种...
    Disponible

    10,11 €

  • 混沌、魅力、そして顧客
    Chris Charles Simone
    カスタマーサービスはめったにシンプルではありません。毎日予期しない挑戦、変化する要求、そして気分、期待、性格が大きく異なる人々とのつながりが必要となります。『カオス、チャーム、そしてカスタマー：パーソナリティ主導のプロフェッショナルのためのサバイバルガイド』において、クリス・チャールズ・シモーンは、この予測不可能な世界をナビゲートするための最も重要なツールは、スクリプトでも、システムでも、経験でもなく、あなたの個性であることを示しています。最前線での長年の仕事と個人的な体験に基づき、シモーンは真正性、ユーモア、感情的知性がいかに日常的な出会いを意味のあるつながりに変えることができるかを探求します。彼はストレス管理、複数の優先事項の両立、明確で温かみのあるコミュニケーションのための実用的なテクニックを提供しています。信頼性を通じた信頼構築から創造性を持...
    Disponible

    9,97 €

  • Caos, encanto y cliente
    Chris Charles Simone
    El servicio al cliente rara vez es simple. Cada día trae desafíos inesperados, demandas cambiantes y la necesidad de conectar con personas cuyos estados de ánimo, expectativas y personalidades varían ampliamente. En ’Caos, Encanto y Clientes: Una Guía de Supervivencia para el Profesional Impulsado por la Personalidad,’ Chris Charles Simone muestra cómo tu herramienta más import...
    Disponible

    10,11 €

  • The Marksman
    Chris Charles / Danny Kravitz / Robin G. Mercier
    ...
    Disponible

    20,27 €

  • Ancient Civilizations
    Brian Fagan / Charles Golden / Chris Scarre
    Ancient Civilizations offers a comprehensive and straightforward account of the world’s first civilizations and how they were discovered, drawing on many avenues of inquiry including archaeological excavations, surveys, laboratory work, highly specialized scientific investigations, and both historical and ethnohistorical records. ...
    Disponible

    225,10 €

  • Tibet’s Secret Mountain
    Charles Clarke / Chris Bonington
    For Chris Bonington and Charles Clarke, long-time friends and expedition partners, few mountains were more alluring than Sepu Kangri. Known locally as ‘the Great White Snow God’, Tibet’s nearly 7,000-metre mountain had never before been visited by Westerners. Armed only with a tourist map for reference, the two set off for this elusive peak in 1996.In the reconnaissance and two...
    Disponible

    14,15 €

  • Book of Horrors III
    Bob McNeil / Charles Gramlich / Chris campeau
    Book of Horrors III features seven chilling tales. I See Your Night and Raise You Hell by Charles Gramlich exploits the fear of clowns and strangers in bathroom stalls. Uxoricide by Bob McNeil mirrors one of the most popular murder trials in American history. The Night We Aired the House by Chris Campeau is an emotionally charged story of family loss and the living dead. Reveng...
    Disponible

    10,89 €

  • Economics and Ecology
    Charles R. Beaton / Chris Maser
    This timely reference discusses the problems of environmental and economic crises and explains how they are the product of the overextension of resources. The book critiques the standard approach of economics and establishes the methodological and biophysical principles needed to develop the concept of socioeconomic sustainability. ...
    Disponible

    162,66 €

  • Beginning Mac OS X Snow Leopard Server
    Charles S. Jr. Edge / Chris Barker / Ehren Schwiebert
    ...
    Disponible

    74,76 €

  • Write This Way
    Charles Jr. Young / Charles JrYoung / Chris Young / Pat Butler
    Our world is inundated with words, and people may be too busy to read what you write. This guidebook teaches how to produce just-right content, easy-to-follow structure, using unmistakable language. ...
    Disponible

    23,67 €

  • S+Functional Data Analysis
    Charles C. Gu / Chris Fraley / Douglas B. Clarkson
    This book can be considered a companion to two other highly acclaimed books involving James Ramsay and Bernard Silverman: Functional Data Analysis, Second Edition (2005) and Applied Functional Data Analysis (2002). This user’s manual also provides the documentation for the S+FDA library for S­Plus. ...
    Disponible

    103,57 €

  • Reuniting Economy and Ecology in Sustainable Development
    Charles R. Beaton / Chris Maser
    The link between economics and ecology and the immense potential of that connection to influence the process of change within communities is the focus of this book. The authors theorize that in a healthy, future-oriented community there is a dominant role for sustainability. Economics, ecology, community, and sustainability are intimidating on their own. There have been volumes...
    Disponible

    79,27 €

  • South East Asia in the World-Economy
    C. J. Dixon / Charles F. Doran / Charles FDoran / Chris Dixon / CJDixon
    ...
    Disponible

    56,62 €