LIBROS DEL AUTOR: charlie rondeau

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  • Who Stole Quality?
    Charlie Rondeau
    Who Stole Quality?: a university campus taleQuality is a word that trips of the tongue: 'please rate the quality of your experience'; 'quality assurance is at the heart of our work'; 'that was a quality performance'. Sometimes the stakes are high: what would happen to a police force, a hospital, or a school if it was deemed to be of low quality? But what exactly is the nature o...
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