LIBROS DEL AUTOR: cg king

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  • The Voice behind the Chaos
    CG King
    The Voice behind the ChaosWhen customers reach the breaking point, ordinary service scripts are not enough. This book is a practical guide to extreme customer service: the kind that stays calm under pressure, listens past the anger, and turns heated moments into opportunities for trust, loyalty, and resolution. With clear strategies for defusing escalated and extreme issues, re...
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    18,11 €