LIBROS DEL AUTOR: cara cephus

2 resultados para LIBROS DEL AUTOR: cara cephus

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  • Clarity First
    Cara Cephus
    Escalation management does not begin during a crisis. It begins long before pressure appears. After three decades working in customer escalation, enterprise escalation, and incident management, one truth stands out. Prevention depends on how leaders think, communicate, and align long before issues surface.Clarity First expands the conversation beyond crisis management and react...
    Disponible

    26,83 €

  • Escalation Management
    Cara Cephus
    When systems fail, most people see broken technology. An escalation manager sees something deeper-a moment where trust is on the line.In Escalation Management: Turning Chaos into Clarity, veteran escalation leader Cara Cephus shares nearly three decades of real-world experience leading high-stakes incidents for global technology companies. With calm precision and deep empathy, ...
    Disponible

    33,87 €