LIBROS DEL AUTOR: c william crutcher

2 resultados para LIBROS DEL AUTOR: c william crutcher

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  • Maximizing Customer Loyalty
    C. William Crutcher
    From the author who brought you Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization, National Customer Service Association President and CEO C. William Crutcher delivers another comprehensive guide to exceptional customer service, this time tailored specifically for frontline personnel. Maximizing Customer Loyalty combines...
    Disponible

    31,82 €

  • Managing Service Excellence
    C. William Crutcher
    What is the one thing that all businesses depend on? Customers. What could be more important, then, to your organization’s enduring success than a solid, well-planned and executed customer service strategy—a philosophy and culture that show customers that they are the reason you are in business in the first place? As this book reveals, we are all in the business of serving cust...
    Disponible

    31,84 €