LIBROS DEL AUTOR: bob hobbi

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  • Building a Customer Service Culture
    Bob Hobbi / Mario Martinez
    The tenets of excellent customer service are central to any organization thatcreates or delivers products or services In fact, excellent customer service is abigger differentiator today than it was twenty years ago. Customers are hungryfor good service; they are hungry to establish long-term relationships with thosewho provide not only a one-time solution but serve as a long-te...
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