LIBROS DEL AUTOR: bill roche

2 resultados para LIBROS DEL AUTOR: bill roche

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  • Recession at Work
    Anne Coughlan / Bill Roche / Paul Teague
    How has the recession affected the conduct of human resource management? How have HR departments and managers fared? Have leading firms taken measures to sustain and revive their businesses through innovative HR measures? How have union representation and influence been affected? Is the recession reshaping work and employment practices?These are among the questions answered in ...
    Disponible

    92,19 €

  • Customer Satisfaction Measurement for ISO 9000
    Bill Self / Greg Roche
    For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis. Customer Satisfaction Measurement for ISO 9000 explains in a clear and simple manner how to conduc...
    Disponible

    139,93 €