LIBROS DEL AUTOR: bill hollins

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  • Managing Service Operations
    Bill Hollins / Janet Holland / Sheena McGrellis
    `Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach to an important topic in the field’ - Naomi Gornick, Honorary Professor, University of DundeeGuiding readers through each stage in the design and implementation of service operations, this book combines lively examples t...
    Disponible

    93,09 €