LIBROS DEL AUTOR: baghishani mostafa

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  • Criteria and Measures of Customer Satisfactions
    Baghishani Mostafa / Behzion Hadi
    Aim of this research was investigating relationship between customer satisfaction and service quality in Passargad insurance of Khorasan Razavi. Five dimensions of customer satisfaction include reliability, capabilities, responsiveness and assurance and empathy were tested by SERVPERF model. Sampling in this study was cluster and 196 people selected by SPSS software in order to...
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