LIBROS DEL AUTOR: b munoz seca

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  • Problem Driven Management
    B. Munoz-Seca / J. Riverola
    Improving service and profits should be the constant aim of the operation side of any company. Beatriz Muñoz-Seca and Josep Riverola uncover the role of knowledge and problem solving as the cornerstones of the improvement process. They present the logic of the situation and show practical ways to implement the approach. Managing the knowledge process and involving the whole com...
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    133,39 €