LIBROS DEL AUTOR: arne bathke

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  • Parametric and Nonparametric Statistics for Sample Surveys and Customer Satisfaction Data
    Arne Bathke / Rosa Arboretti / Stefano Bonnini
    This book deals with problems related to the evaluation of customer satisfaction in very different contexts and ways. Often satisfaction about a product or service is investigated through suitable surveys which try to capture the satisfaction about several partial aspects which characterize the perceived quality of that product or service. This book presents a series of statist...
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