LIBROS DEL AUTOR: anita keri

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  • Hospitality and Customer Service Excellence
    Anita Keri
    1. Customer Service Fundamentals: Introduce core principles of excellent customer service in the hospitality industry including effective communication active listening and personalized service to enhance guest satisfaction and loyalty.2. Service Quality Standards: Discuss key service quality standards and frameworks such as SERVQUAL and ISO 9001 that guide the delivery of high...
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    155,48 €