LIBROS DEL AUTOR: angelo esposito

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  • Ten Steps to ITSM Success
    Angelo Esposito / It Governance / Timothy Rogers
    You've read the books, but... A wealth of material has been written to describe the underlying mechanics of ITSM, but very little practical advice is available on how to implement ITSM best practices to achieve an organization's business objectives. The official ITIL® volumes explain what service management is, how the processes work and fit together, and why IT shops s...
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