LIBROS DEL AUTOR: amas tenumah

2 resultados para LIBROS DEL AUTOR: amas tenumah

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  • Waiting for Service
    Amas Tenumah
    You hate waiting in line or on the phone for customer service. There have been plenty of books about customer service, that all seem to offer 'secrets' to improve customer service. This is not that book. I instead want to focus on Why customer Service is so broken and give you the secrets to get around it. Customer service is bad by design. Your bad customer service is not rand...
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    13,09 €

  • The Curated Experience
    Amas Tenumah
    We are in the age of the empowered customer. There are more and more customer choices, greater and greater customer demands on organizations everywhere. Your Customers want to contact you utilizing an ever-growing number of channels but still expect a continual and contextual conversation with you throughout their journey. The expectations from your customer is no longer to jus...
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    11,12 €