LIBROS DEL AUTOR: alex allwood

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  • Customer Empathy
    Alex Allwood
    Start leveraging the most under-utilised and powerful human resource in business today—Customer Empathy.Global performance reports show that current customer experience (CX) practices are failing organisations and their customers. Promised returns of enhanced customer value, competitive differentiation and CX as a driver of sustainable growth are not being fully realised—at bes...
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    21,73 €