LIBROS DEL AUTOR: alan sarsby

5 resultados para LIBROS DEL AUTOR: alan sarsby

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  • Leading and Managing the Customer’s Experience
    Alan Sarsby
    “A whole book on customer service. What! it costs nothing to smile.” And with that, I was shooed away. But quickly I realised that some people very close to customer service seem to know least about it. Gradually I realised that the real challenge in writing this book was how to keep the material short enough to fit inside a single book. Having had several decades experience of...
    Disponible

    25,27 €

  • Lean Leader's Guide to Effective Emails
    Alan Sarsby
    Lean Six Sigma is a well-known collection of business improvement methods. Apply these same tools to create recipient-friendly emails. Apply Lean principles to emails. • The toolkit for clarity - how to eliminate wasted words. • Subject lines and signatures - how to make them great. • The postcard principle - how much and how little. • Being kind with attachments - ho...
    Disponible

    23,15 €

  • Lean Presentations
    Alan Sarsby
    Create outstanding presentations using Lean and Six Sigma. Design principles for presentations, slides and visuals, and handouts. How to create business stories using a story arc. Designing engagement into presentations. How to deal with rogue behaviours. Working with questions. Avoiding the five presentation noises (wastes). ...
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    27,58 €

  • SWOT Analysis
    Alan Sarsby
    Undertaking a SWOT analysis is a popular strategy tool, and frequently the basis of an assignment for students of business studies. This guide helps you with: 3 ...
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    16,52 €

  • A project leader's guide to recruitment and selection
    Alan Sarsby / Eddie Lunn
    Recruitment and selection can be expensive; getting it wrong is even more so. Based on their real-world experiences, Eddie Lunn and Alan Sarsby guide you through the whole project to recruit and select the best person for the role. Includes: - The benefits of a project oriented approach. - How to lead and manage the recruitment and selection project. - How to design assessment...
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    18,53 €