LIBROS DEL AUTOR: alan pennington

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  • Customer Experience Manual, The
    Alan Pennington
    Customer Experience (CE) is a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business.From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of y...
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    57,97 €