LIBROS DEL AUTOR: agutter claire

12 resultados para LIBROS DEL AUTOR: agutter claire

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  • ITIL 4 Digital and IT Strategy (DITS)
    Claire Agutter
    This guide contains everything you need to know to pass the ITIL 4® Strategic Leader Digital and IT Strategy certificate, plus more.It covers practices and concepts that are not addressed as part of the DITS syllabus, making it ideal for newly qualified practitioners.The target audience for the DITS training and associated certification is different to some of the other ITIL tr...
    Disponible

    49,55 €

  • ITIL® 4 Drive Stakeholder Value (DSV)
    Claire Agutter
    ITIL® 4 Drive Stakeholder Value (DSV)If you’ve achieved your ITIL 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and deciding which qualification to work towards. ITIL 4 Drive Stakeholder Value provides essential knowledge and capabilities for service management professionals, focusing on the engagements between a service provider and its...
    Disponible

    48,68 €

  • ITIL® 4 Create, Deliver and Support (CDS)
    Claire Agutter
    ITIL® 4 Create, Deliver and SupportIf you’ve achieved your ITIL® 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 Create, Deliver and Support (CDS) provides essential knowledge and capabilities for service management professionals, focusing on a value stream based approach to IT-enabled produc...
    Disponible

    48,96 €

  • ITIL® 4 High-velocity IT (HVIT)
    Claire Agutter
    ITIL® 4 High-velocity ITIf you’ve achieved your ITIL® 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 High-velocity IT (HVIT) provides essential knowledge and capabilities for service management professionals, supporting those involved in the delivery of digital products and services and anyo...
    Disponible

    48,60 €

  • Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK)
    Claire Agutter
    The official guide for the EXIN SIAM™ Professional certificationSIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.SIAM support...
    Disponible

    64,57 €

  • Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK)
    Claire Agutter
    Prepare for your SIAM™ Foundation exam and understand how SIAM can benefit your organization!SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple s...
    Disponible

    50,15 €

  • ITIL® 4 Direct Plan and Improve (DPI)
    Claire Agutter
    ITIL® 4 Direct, Plan and ImproveIf you’ve achieved your ITIL® 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. DPI provides essential knowledge and capabilities for service management professionals, supporting those involved in directing or planning based on strategy and continual improvement - a mus...
    Disponible

    49,02 €

  • ITIL® 4 Essentials
    Claire Agutter
    ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework - ITIL 4 - has been significantly updated and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.ITIL 4 has evolved to a value system-focused approach that ca...
    Disponible

    48,92 €

  • ITIL® Foundation Essentials ITIL 4 Edition
    Claire Agutter
    ITIL® 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam....
    Disponible

    31,26 €

  • Verism - A Service Management Approach for the Digital Age
    Agutter Claire / Rob England / van Hove D. Suzanne
    VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriS...
    Disponible

    81,31 €

  • ITIL Lifecycle Essentials
    Claire Agutter / It Governance
    Taking you through the ITIL Foundation exam and beyond. ITIL is the best practice methodology for IT Service Management, developed by the UK government and globally adopted in both the public and private sectors. ITIL Lifecycle Essentials covers all of the vital material required for the entry-level ITIL Foundation Certificate, which gives candidates a comprehensive overview of...
    Disponible

    33,16 €

  • ITIL Foundation Essentials
    Claire Agutter
    Prepare for the ITIL Foundation exam ITIL is best practice for IT Service Management, developed by the UK government and globally adopted in both the public and private sectors. ITIL is not prescriptive, but rather it is a framework that organisations can adopt and adapt. The Foundation Certificate is the entry-level ITIL qualification, which offers candidates a general awarene...
    Disponible

    14,28 €