LIBROS DEL AUTOR: abram i bluestein

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  • The Customer Satisfaction Audit
    Abram I Bluestein / Michael Moriarty / Ronald J Sanderson
    The only sustainable competitive advantage is based on satisfying customers thoroughly. Yet research shows that less than one third of all companies have a well developed and coherent customer satisfaction process linked to operating strategies and plans.This audit is the ideal business tool for any company seeking to analyse and improve customer satisfaction levels. It first e...
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    80,52 €