LIBROS DEL AUTOR: david l elwood ph d

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  • Two Factor Theory of Customer Service
    David L. Elwood Ph. D. / David LElwood PhD.
    In the Two Factor Theory of Customer Service, author David L. Elwood nudges the entire field of customer service toward becoming a professional discipline. Customer service is not a casual, do-it-if-you-think-of-it aspect of business; customer service is a real business product that stands beside the primary product of every business enterprise; it is inescapable and it is inex...
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